Luggage items have been steadily piling up at Heathrow airport from Christmas time. The problem began with a faulty baggage belt at Terminal Four and flight cancellations due to fog led to thousands of items of luggage not being delivered. Apparently, the problem has worsened due to unavailability of staff. For more news on this, go here.
The Air Transport Users Council lists the following points regarding Lost Luggage Compensation.
- Airlines liable for damage under Montreal Convention Convention puts a maximum limit on airline’s liability
- Convention puts time limit on claims
- For delayed bags, some airlines give immediate payments for purchases
- Airlines must treat baggage as ‘lost’ after 21 days’ delay
- For lost luggage, airlines may ask for item list and receipts
- Passengers may get a better settlement from travel or home contents insurance