Airline passengers on both sides of the Atlantic are up to their neck with inefficiencies suffered during air travel. In Europe, the increase in the number of passenger complaints has moved the EU to place an ultimatum to the airlines. They need to enforce customer protection rules to ensure that flight delays, flight cancellations, tarmac delays, misplaced luggage, etc are brought under control. In Europe, the country with the most roiled passengers is Great Britain where more than 6000 passengers filed complaints between February 2005 and September 2006. Read more